• General Statement

Seiretsu (“Company”) is committed to processing refunds in accordance with applicable laws and regulations. The following provisions govern the issuance of refunds for account credits resulting from overpayments or other adjustments. By maintaining or canceling a Seiretsu account, the account holder (“Customer”) agrees to the terms set forth herein.

• Refunds for Active Accounts
  
  
• In the event that an active account reflects a credit balance due to overpayment, such credit shall be automatically applied to the Customer’s subsequent billing cycle.
• The Customer may elect to receive a refund of the credit balance in lieu of application to future charges by submitting a request to Seiretsu Customer Support or by visiting an authorized Seiretsu service center.
  
  
• Refunds for Canceled Accounts
  
  
• Upon cancellation of an account, Seiretsu shall process refunds within forty-five (45) days to allow for final account reconciliation.

• If the Customer has not received the refund within sixty (60) days of account cancellation, the Customer must contact Seiretsu Customer Support to initiate further investigation.
  
  
• Method of Refund
  
  
• Electronic Bank Draft or Check
  
  
• Refunds for payments made via electronic bank draft or check are subject to a fourteen (14) day hold period prior to issuance.
• To expedite refund processing, the Customer may provide:
• A bank statement evidencing clearance of the transaction (electronic statements are acceptable), or
• A letter from the Customer’s financial institution, on official letterhead, confirming that the payment has cleared and is not subject to dispute.
• Such letter must include: payment amount, date cleared, name of bank employee, and contact information.
  
  
• Online Bill Payment Through Bank
  
  
• Payments initiated through the Customer’s bank website may also be subject to a fourteen (14) day hold period prior to refund issuance.
  
  
• Electronic Refunds
  
  
• Seiretsu recommends electronic refunds. To process such refunds, Seiretsu must verify the Customer’s bank account and routing number. Verification requires submission of:
• A bank statement showing the payment and account number, and
• A voided check from the same account.
• If the Customer declines to provide the required information, Seiretsu may issue a refund by:
• Mailing a check to the account holder of record, or
• Applying the refund amount as a credit toward future Seiretsu invoices.

• Credit or Debit Card Payments
  
  
• Refunds for payments made by credit or debit card shall be applied directly to the card used for the original transaction.
  
  
• Limitations and Conditions
  
  
• Refunds shall only be issued to the account holder of record.
• Seiretsu shall not be liable for delays caused by the Customer’s financial institution or by incomplete or inaccurate information provided by the Customer.
• All refunds are subject to applicable laws, regulations, and Seiretsu’s internal compliance procedures.
  
  
• Contact Information

For inquiries or to request a refund, Customers must contact Seiretsu Customer Support or visit an authorized Seiretsu service center.